At VICK FASHION, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Returns & Exchanges Policy carefully before requesting a return or exchange.
1. Return Eligibility
We accept return requests within 30 calendar days from the date your order is delivered.
To be eligible for a return, items must:
Be unused and unworn.
Be in their original condition.
Be returned with the original packaging whenever possible.
Include all accessories, tags, and promotional items (if applicable).
Show no signs of misuse, damage, or alteration.
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
For hygiene, safety, and product integrity reasons, certain items cannot be returned unless they arrive damaged or incorrect.
These may include:
Personalized or customized jewelry.
Gift cards.
Clearance or final sale items.
Products specifically marked as non-returnable.
Items damaged through improper use or normal wear and tear.
3. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
Your order number.
A description of the issue.
Clear photographs of the product and its packaging.
After reviewing your request, we will work with you to provide an appropriate solution, which may include a replacement, exchange, store credit, or refund, depending on the circumstances.
4. How to Request a Return
Before returning any item, please contact our customer support team.
Include the following information:
Order number
Full name
Email address used for the order
Reason for the return
Photos if the item is damaged or incorrect
Our team will review your request and provide return instructions if your return is approved.
Please do not send items back without prior authorization, as this may delay the processing of your request.
5. Return Shipping
Unless the return is due to our error (such as an incorrect, defective, or damaged item), customers are generally responsible for return shipping costs.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages without tracking.
VICK FASHION is not responsible for returns lost or damaged during transit.
6. Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If your return is approved:
Refunds will be issued to the original payment method.
Refund processing generally takes 5–10 business days after approval.
Depending on your bank or payment provider, additional processing time may be required before the funds appear in your account.
Original shipping charges, customs duties, taxes, or other service fees are generally non-refundable unless required by applicable law or where the return is the result of our error.
7. Exchanges
If you would like a different size, style, or product, please contact our customer support team.
Exchanges are subject to product availability. If the requested item is unavailable, we may offer a refund or an alternative product of comparable value.
8. Order Cancellations
Orders may be canceled if they have not yet entered processing or shipping.
If you wish to cancel an order, please contact us as soon as possible after placing it.
Once an order has been processed or dispatched, cancellation may no longer be possible. In that case, you may request a return after delivery in accordance with this policy.
9. Late or Missing Refunds
If you have not received your refund after the expected processing period:
Check your bank account or payment method again.
Contact your credit card issuer or payment provider, as processing times may vary.
If you still require assistance, please contact our customer support team.
10. Our Commitment
We are committed to providing a fair, transparent, and efficient returns process.
Every return request is reviewed individually, and our customer support team will work to resolve any issue promptly and professionally.
Our goal is to ensure that every customer can shop with confidence, knowing that we are committed to delivering quality products and dependable service.
Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact us.
Company Name VICK FASHION LTD
Registered Office 130 Greenfield Street New Tredegar Gwent United Kingdom NP24 6LH
