Thank you for shopping with VICK FASHION. We are committed to providing reliable order processing and worldwide shipping. Please read this Shipping Policy carefully before placing your order.
1. Order Processing
All orders are processed after payment has been successfully authorized and verified.
Processing Time: 1–3 business days
Orders are processed Monday through Friday, excluding weekends and public holidays.
During peak shopping seasons, promotional events, or holidays, processing times may be slightly longer.
Once your order has been shipped, you will receive a confirmation email containing your shipping information and tracking details (where available).
2. Shipping Destinations
We currently ship to customers in many countries and regions worldwide.
Shipping availability may vary depending on your delivery location and local carrier services. If we are unable to ship to your destination, you will be notified before your order is completed.
3. Estimated Delivery Time
Estimated delivery times begin after your order has been processed.
Destination
Estimated Delivery Time
United Kingdom
3–7 Business Days
Europe
5–10 Business Days
United States & Canada
7–15 Business Days
Australia & New Zealand
7–15 Business Days
Other International Destinations
10–20 Business Days
These delivery estimates are provided for reference only and are not guaranteed.
4. Shipping Costs
Shipping charges are calculated during checkout based on factors including:
Delivery destination
Shipping method selected
Order value
Package size and weight
Any applicable shipping fees will be clearly displayed before you complete your purchase.
From time to time, we may offer free shipping promotions on qualifying orders. Promotional shipping offers are subject to the terms announced at the time of the promotion.
5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information whenever it is available.
Tracking updates are provided by the shipping carrier and may take up to 48 hours to appear after shipment.
6. Customs, Duties & Taxes
For international orders, customs duties, import taxes, VAT, or other government charges may apply depending on the destination country’s regulations.
These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated at checkout.
We are not responsible for delays caused by customs clearance procedures.
7. Delivery Delays
Although we work with reliable shipping partners, delivery delays may occasionally occur due to circumstances beyond our control, including:
Customs inspections
Severe weather
Transportation disruptions
High shipping volumes
Public holidays
Carrier operational delays
Incorrect or incomplete shipping information
We appreciate your patience if these situations arise.
8. Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information.
If an incorrect address is provided, please contact us immediately. We will make every reasonable effort to update the shipping information before the order is dispatched.
Once an order has been shipped, we may not be able to change the delivery address.
Orders returned due to an incorrect or undeliverable address may require additional shipping charges for reshipment.
9. Lost or Damaged Packages
If your order arrives damaged or appears to be lost during transit, please contact us as soon as possible.
To help us investigate, please include:
Your order number
A description of the issue
Photos of the package and product (if damaged)
Any relevant tracking information
We will work with the shipping carrier to resolve the issue and determine the most appropriate solution.
10. Split Shipments
In some cases, orders containing multiple items may be shipped separately from different fulfillment locations.
If this occurs, you may receive multiple tracking numbers, and items may arrive on different dates.
11. Failed Deliveries
If a package cannot be delivered because of:
An incorrect address
Failure to collect the package
Refusal of delivery
Customs-related issues caused by the recipient
the package may be returned to us. Any reshipping costs may be the responsibility of the customer.
12. Shipping Restrictions
Certain products or destinations may be subject to shipping restrictions due to local regulations or carrier limitations.
If we are unable to fulfill your order for these reasons, we will notify you promptly and arrange an appropriate solution, including a refund where applicable.
13. Contact Us
If you have any questions regarding shipping, delivery, or tracking, please contact our customer support team.
Company Name VICK FASHION LTD
Registered Address 130 Greenfield Street New Tredegar, Gwent United Kingdom NP24 6LH
